8 months ago

Customer Support Administrator

Utilise your fantastic customer service & administration skills supporting sales with quotes, enquiries etc for this progressive family business.
  • Very stable business in operation for over 120 years
  • A reputable business on a strategic growth path
  • Permanent, fulltime position, work close to home

About the Role:
  
Established for over 25 years, our client is an Australian Importer and Distributor of a variety of products for the electrical engineering and power industry, servicing client’s including a number of Tier 1 Construction, Utility and Government organisations.

Due to an internal promotion, they are now seeking a confident, energetic individual, who has excellent communication skills and a pro-active work ethic, to support the senior sales and management teams.  You will be responsible for providing product information and advice to new and existing customers, managing customer expectations and seeking out new sales opportunities for the business.  In addition, you will be processing sales and purchase orders and assisting with inventory and despatch of orders, as required.  Ideally you will have either a Trade, Client Service or Sales background and/or be experienced working within a Trade wholesale distribution business, or similar.

What’s great about this role:

  • Busy, challenging role with lots of variety
  • Career growth and development opportunities
  • Be part of a fun, team-oriented and productive workforce
  • Well established family business supplying Tier 1 clients across the construction sector
  • Highly successful business experiencing high business growth

Duties:

  • Actioning customer requests and enquiries over the phone and via email
  • Provide customers with information with regards to stock availability, styles, delivery dates etc 
  • Provide quotations and send product samples to customers
  • Manage and maintain the Customer database
  • Ensure all orders and customer information is entered into the CRM system

Skills and Experience:

  • Previous experience in a customer service and/or sales support role preferable
  • Excellent communication skills, both written and verbal
  • High level of Computer literacy including MS Office & internal CRM systems
  • Self-motivated, enthusiastic “can-do” attitude
  • Professional manner and the ability to utilise your initiative
  • Time management & excellent organizational skills
  • Must have Australian working rights for Permanent Role

How to apply
All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: LB12484/1.0

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